Claim Assessment

How Fair Entitlements Guarantee claims are assessed.

Fair Entitlements Guarantee claim assessment

Assessment of claims under the Fair Entitlements Guarantee (FEG) will generally follow four stages:

  1. claim validation
  2. claim assessment
  3. recommendation about your eligibility
  4. claim decision.

The Department uses the Fair Entitlements Guarantee Act 2012 (the FEG Act) to assess claims. The FEG Act sets out the eligibility requirements for the FEG and other matters relating to financial assistance to cover certain employee entitlements available under the scheme. If you are found to be ineligible for FEG assistance, you will be notified of the outcome and reason in writing.

More information about how your claim is assessed is available in the How we assess FEG claims Fact Sheet.

After a decision has been made about your claim, you will be notified in writing of the outcome. The outcome letter will outline the decision, the reasons for the decision and your rights to have the decision reviewed.

Reviewing decisions

The Department may, at its discretion, initiate a review of a FEG decision if satisfied there is a reason to do so. You also have the right to apply for an internal review of a FEG claim decision. Most internal review decisions are open to further review upon application to the Administrative Appeals Tribunal.

Please contact the Department as soon as possible to discuss any concerns you have with your FEG claim decision or to notify us of the reasons why you disagree with the decision. You can do so by writing to the Department or by contacting the FEG Hotline on 1300 135 040.

The Reviewing a FEG decision Fact Sheet has more information about your review rights.

If, after contacting the Department to discuss any concerns, you wish to make an application for internal review, the easiest way for you to do so is using FEG Online Services. To make an application online simply register with FEG Online Services (if you have not already done so) and complete your review application. If you are unable to lodge your review application online, you can submit a paper based application. The Review application form can assist you with this process.