Complaints, Compliments and Suggestions

Your views about the service you receive are important. The Department of Employment and your jobactive provider value any feedback you may have.

If you don’t think you are receiving the right help and would like to make a complaint, please talk to your jobactive provider first. Your jobactive provider will offer a feedback process which is fair and will try to resolve your concerns.

If you feel you can’t talk to your jobactive provider, or you are still not happy, you can contact the Department of Employment’s National Customer Service Line on 1800 805 260 (free call from land lines) or email nationalcustomerserviceline@employment.gov.au

Further information is available on the Complaints, Compliments and Suggestions form.