Disability Employment Services for job seekers and employees

How Disability Employment Services can help people with disability, injury or health condition, what level of service to expect and how to register.

Disability Employment Services helps people with disability, injury or health condition get ready to look for a job, find a job and keep a job.

Disability Employment Services offers you support to suit your individual needs, which could include:

  • help to prepare for work including training in specific job skills, help with writing a resume and interview skills
  • access to job search facilities
  • information on local employment opportunities
  • help to gain new skills or qualifications
  • help with overcoming other barriers to employment
  • access to financial assistance to purchase work-related modifications and services, like adjustments to your work environment, communication devices or Auslan interpreting
  • on-the-job support when you are placed into a job, including support for your co-workers and employer
  • ongoing support in a job if you need it
  • help if you are at risk of losing your job because of your disability, injury or health condition.

Your Disability Employment Services provider will work with you every step of the way by getting to know your individual circumstances. They will work with you to develop your own personal Employment Pathway Plan that sets out the services and assistance you will receive.

Eligibility and how to register

If you are looking for work, Centrelink can help you work out which employment services you are eligible for. To find out, call Centrelink on 13 28 50, visit the Centrelink website or visit your local Centrelink Service Centre.

You may also be able to register directly with a Disability Employment Services provider. To find your local Disability Employment Services provider, visit the Australian JobSearch website and use the ‘Find a Provider’ search.

If you are already working and need assistance to retain your job, you should approach a Disability Employment Services provider directly.

Does it cost anything?

For most people who are eligible for Disability Employment Services, the service will be free. If you are entitled to compensation or damages from someone for the disability, injury or illness for which you are undertaking or have undertaken the Disability Management Service part of the program, you may be liable to pay the Commonwealth for costs of your rehabilitation. For more information see the JobAccess website.

Help with language services

All Disability Employment Services providers can help you with language services if you need them. If you have a question about Disability Employment Services you can call JobAccess on 1800 464 800 and they will help you with an interpreter.

Your guarantee of service

Disability Employment Services providers are contracted to deliver employment services funded by the Australian Government, and they have agreed and are committed to observe the Employment Services Code of Practice.

You will receive ongoing personalised employment services from your Disability Employment Services provider. These services will be sensitive to your circumstances and background. The Disability Employment Services Service Guarantee outlines the level of service you should expect to receive.

Feedback

If you feel you are not receiving the right help, you should first try to talk to your Disability Employment Services provider. Ask to speak to the manager or supervisor. Disability Employment Services providers offer a feedback process which is fair and they will try to resolve any concerns.

If you are unable to speak to your provider, or if you are still not happy, you can call Complaints Resolution and Referral Service (CRRS) on:

  • Call: 1800 880 052
  • TTY: 1800 301 130
  • The National Relay Service: call 1800 555 677 or fax (02) 9318 1372
  • Telephone interpreter service: 13 14 50

If you are not satisfied with the service you have received or have a suggestion you can also submit a Complaints, Compliments and Suggestions form to the Department of Employment.

Want more information?

JobAccess is a free, confidential service that you can use to get help and advice about employment if you are a person with disability, injury or health condition.

For more information about the support available to you: