Employment Services Procurement Information

Information is available on current, future and closed procurement activities (for employment services) run by the Department of Employment.

The purchasing process for jobactive

On 1 July 2015, the Australian Government is introducing new employment services called jobactive to better meet the needs of job seekers and employers and improve job outcomes.

The successful organisations that will be delivering services under jobactive have now been announced.

Current Job Services Australia contracts expire on 30 June 2015. Under jobactive, Work for the Dole Coordinators will start on 1 May 2015 and other services will start on 1 July 2015 and operate for five years.

An open tender was conducted by the Department of Employment to select organisations to deliver jobactive. The tender opened on 7 October 2014 and closed on 17 November 2014.

The tender process was overseen by Maddocks as the Probity Adviser and was highly competitive.

Details of the organisations that will be delivering jobactive from 1 July 2015 are available:

To find out where the sites will be for each jobactive organisation, see the list of jobactive sites by employment region.

Fact sheets with more information on jobactive—including the purchasing arrangements—are available at the jobactive page.

For more information about the jobactive purchasing process call the Employment Services Purchasing Hotline on 1300 733 514.

Draft Employment Services Deed 2015-2020

The draft Employment Services Deed 2015-2020 (the Deed) has been updated since the release of the Request for Tender for Employment Services 2015-2020. A summary of the major changes to the draft Deed since the release of the RFT is also now available.

Draft Employment Services Deed 2015-2020

Summary of key changes to the draft Employment Services Deed 2015-2020

jobactive Deed 2015-2020 – Work for the Dole Coordinator

jobactive Deed 2015-2020 Work for the Dole Coordinator

Service Delivery Plans – Information for Employment Providers

As outlined in the Employment Services 2015-2020 Request for Tender, successful tenderers for Employment Services will be required to develop and submit a Service Delivery Plan to the Department for approval by 10 April 2015. The Service Delivery Plan – Information for Providers has been developed to assist successful tenderers develop their Service Delivery Plan(s).

Service Delivery Plan Information for Providers

Industry Consultation - Draft Employment Services Joint Charter of Deed Management and Services Guarantees

Public consultation on the 2015 Employment Services Joint Charter of Deed Management (the Joint Charter) and Services Guarantees has now been finalised.

Feedback received through the consultation process is assisting the Department to finalise the Joint Charter and Service Guarantees for release in March 2015 to successful tenderers of the Employment Services 2015 and Work for the Dole Coordinator Services 2015.

The final Joint Charter and Service Guarantees will be released publically in April 2015.

Joint Charter

The Joint Charter has been developed in consultation with industry peak bodies and will replace the existing Charter of Contract Management from July 2015.

The Joint Charter reflects the commitments of both the Department and provider’s in the management and delivery of employment services.

The Joint Charter will form part of the contracts offered to successful tenderers for Employment Services, Work for the Dole Coordinator Services, National Harvest Labour Information Services, the New Enterprise Incentive Scheme and Harvest Labour Services.

Provider’s adherence with, and performance against the Joint Charter, will be assessed as part of ongoing performance management and contract monitoring.

The commitments outlined in the Joint Charter reflect key priorities for all employment services from 1 July 2015 and focus providers and the Department on working collaboratively wherever possible to ensure that services meet the needs of job seekers, employers, communities and Government.

Employment Services Guarantees

The draft Employment Services Guarantee and Services Guarantee for Volunteers has been developed in consultation with industry peak bodies and welfare rights organisations. The Service Guarantees outline the Government’s expectations for the delivery of services by providers and sets out the minimum services for job seekers depending on their assessed needs.

Third Party IT Provider Deed Exposure Draft

The Third Party IT Provider Deed has been updated; an Exposure Draft of the updated deed is available here:

Third Party IT Provider Deed Exposure Draft.

All of Industry Address – Quality Assurance Framework

This presentation provides information in relation to the Quality Assurance Framework being introduced in the Employment Services Deed 2015-2020.

All of Industry Address – Quality Assurance Framework video

Request for Applications for Inclusion Quality Assurance Framework Multi-use Auditor List Questions and Answers

Questions and answers for the Request for Applications for Inclusion (RAI)

Department of Employment Security Policy for External Services Providers

The Department’s Security Policy for External Services Providers can be found here: