Industry Consultation - Draft Employment Services Joint Charter of Deed Management and Services Guarantees - July 2015
The Department of Employment has drafted a proposed Joint Charter of Deed Management and Employment Services Guarantees to take effect from 1 July 2015. The Department invites broad consideration and feedback by the employment services industry and interested stakeholders.
You are invited to provide feedback on the proposed Joint Charter of Deed Management and Employment Services Guarantees by Friday 20 February 2015, to the firstname.lastname@example.org mailbox.
Feedback will assist the Department to finalise the Joint Charter and Service Guarantees for release in March 2015.
The Employment Services Joint Charter of Deed Management (the Joint Charter) has been developed in consultation with industry peak bodies and will replace the existing Charter of Contract Management from July 2015.
The Joint Charter reflects the commitments of both the Department and provider’s in the management and delivery of employment services.
The Joint Charter will form part of the contracts offered to successful tenderers for Employment Services, Work for the Dole Coordinator Services, National Harvest Labour Information Services, the New Enterprise Incentive Scheme and Harvest Labour Services.
Adherence with, and performance against the Joint Charter, will be assessed as part of ongoing performance management and contract monitoring.
The commitments outlined in the Joint Charter reflect key priorities for all employment services from 1 July 2015 and focus providers and the Department on working collaboratively wherever possible to ensure that services meet the needs of job seekers, employers, communities and Government.
- DRAFT Employment Services Joint Charter of Deed Management 2015
Employment Services Guarantees
The draft Employment Services Guarantee and Services Guarantee for Volunteers has been developed in consultation with industry peak bodies and welfare rights organisations. The Service Guarantees outline the Government’s expectations for the delivery of services by providers and sets out the minimum services for job seekers depending on their assessed needs
- Draft Employment Service Guarantee 2015 (Document updated 6 February 2015)
The Request for Tender and Addenda for Employment Services 2015-2020
- Request for Tender for Employment Services 2015-2020
Maps of Employment Regions
- Appendix G - Maps of Employment Regions
- Addendum No 1 ES 2015-2020 RFT
- Addendum No 2 ES 2015-2020 RFT
- Addendum No 3 ES 2015-2020 RFT
- Addendum No 4 ES 2015-2020 RFT
- Addendum No 5 ES 2015-2020 RFT
- Addendum No 6 ES 2015-2020 RFT
- Addendum No 7 ES 2015-2020 RFT
- Addendum No 8 ES 2015-2020 RFT
- Addendum No 9 ES 2015-2020 RFT
- Addendum No 10 ES 2015-2020 RFT
- Addendum No 11 ES 2015-2020 RFT
Employment Services 2015-2020 Deed
Work for the Dole 2015-2020 Deed
Third Party IT Provider Deed Exposure Draft
All of Industry Address – Quality Assurance Framework
This presentation provides information in relation to the Quality Assurance Framework being introduced in the Employment Services Deed 2015-2020.
Request for Applications for Inclusion Quality Assurance Framework Multi-use Auditor List Questions and Answers
Department of Employment Security Policy for External Services Providers
The Department’s Security Policy for External Services Providers can be found here:
Want to know more?
- Email email@example.com.
- Call the Employment Services Purchasing Hotline on 1300 733 514