Service Delivery Plans – Information for Employment ProvidersAs outlined in the Employment Services 2015-2020 Request for Tender, successful tenderers for Employment Services will be required to develop and submit a Service Delivery Plan to the Department for approval by 10 April 2015. The Service Delivery Plan – Information for Providers has been developed to assist successful tenderers develop their Service Delivery Plan(s).
Industry Consultation - Draft Employment Services Joint Charter of Deed Management and Services Guarantees
Public consultation on the 2015 Employment Services Joint Charter of Deed Management (the Joint Charter) and Services Guarantees has now been finalised.
Feedback received through the consultation process is assisting the Department to finalise the Joint Charter and Service Guarantees for release in March 2015 to successful tenderers of the Employment Services 2015 and Work for the Dole Coordinator Services 2015.
The final Joint Charter and Service Guarantees will be released publically in April 2015.
The Joint Charter has been developed in consultation with industry peak bodies and will replace the existing Charter of Contract Management from July 2015.
The Joint Charter reflects the commitments of both the Department and provider’s in the management and delivery of employment services.
The Joint Charter will form part of the contracts offered to successful tenderers for Employment Services, Work for the Dole Coordinator Services, National Harvest Labour Information Services, the New Enterprise Incentive Scheme and Harvest Labour Services.
Provider’s adherence with, and performance against the Joint Charter, will be assessed as part of ongoing performance management and contract monitoring.
The commitments outlined in the Joint Charter reflect key priorities for all employment services from 1 July 2015 and focus providers and the Department on working collaboratively wherever possible to ensure that services meet the needs of job seekers, employers, communities and Government.
Employment Services Guarantees
The draft Employment Services Guarantee and Services Guarantee for Volunteers has been developed in consultation with industry peak bodies and welfare rights organisations. The Service Guarantees outline the Government’s expectations for the delivery of services by providers and sets out the minimum services for job seekers depending on their assessed needs.
Employment Services 2015-2020 Deed
Work for the Dole 2015-2020 Deed
Third Party IT Provider Deed Exposure Draft
The Third Party IT Provider Deed has been updated; an Exposure Draft of the updated deed is available here:
All of Industry Address – Quality Assurance Framework
This presentation provides information in relation to the Quality Assurance Framework being introduced in the Employment Services Deed 2015-2020.
Request for Applications for Inclusion Quality Assurance Framework Multi-use Auditor List Questions and Answers
Department of Employment Security Policy for External Services Providers
The Department’s Security Policy for External Services Providers can be found here:
- Email firstname.lastname@example.org.
- Call the Employment Services Purchasing Hotline on 1300 733 514