Employment Services Procurement Information

Information is available on current, future and closed procurement activities (for employment services) run by the Department of Employment.

The purchasing process for jobactive

On 1 July 2015, the Australian Government introduced new employment services called jobactive to better meet the needs of job seekers and employers and improve job outcomes.

The successful organisations that are delivering services under jobactive were announced in March 2015.

Job Services Australia contracts expired on 30 June 2015. Under jobactive, Work for the Dole Coordinators started on 1 May 2015 and other services started on 1 July 2015. The contracts will operate for five years.

An open tender was conducted by the Department of Employment to select organisations to deliver jobactive. The tender opened on 7 October 2014 and closed on 17 November 2014.

The tender process was overseen by Maddocks as the Probity Adviser and was highly competitive.

Details of the organisations delivering jobactive are available:

To find out where the sites are for each jobactive provider, see the list of jobactive sites by employment region.

You can also search for organisations delivering jobactive through the provider search on the jobactive website.

Fact sheets with more information on jobactive—including the purchasing arrangements—are available at the jobactive page.

For more information about the jobactive purchasing process call the Employment Services Purchasing Hotline on 1300 733 514.

jobactive Deed 2015-2020

jobactive Deed 2015-2020

Summary of key changes to the draft Employment Services Deed 2015-2020

jobactive Deed 2015-2020 – Work for the Dole Coordinator

jobactive Deed 2015-2020 Work for the Dole Coordinator

Service Delivery Plans – Information for Employment Providers

As outlined in the Employment Services 2015-2020 Request for Tender, jobactive providers have developed service delivery plans which are published on the Connections for Quality page on JobSearch. Service Delivery Plan – Information for Providers was developed to assist successful tenderers develop their Service Delivery Plan(s).

Service Delivery Plan Information for Providers

Joint Charter of Deed Management

The Joint Charter has been developed in consultation with industry peak bodies and replaced the existing Charter of Contract Management from July 2015 for jobactive.

The Joint Charter reflects the commitments of both the Department and provider’s in the management and delivery of employment services.

The Joint Charter forms part of the contracts with jobactive Provider Services, Work for the Dole Coordinator Services, National Harvest Labour Information Services, the New Enterprise Incentive Scheme and Harvest Labour Services.

Provider’s’ adherence with, and performance against the Joint Charter, will be assessed as part of ongoing performance management and contract monitoring.

The commitments outlined in the Joint Charter reflect key priorities for all employment services from 1 July 2015 and focus providers and the Department on working collaboratively wherever possible to ensure that services meet the needs of job seekers, employers, communities and Government.

Services Guarantees for jobactive

The Service Guarantee for jobactive and the Service Guarantee for jobactive Volunteers set out the minimum services for job seekers depending on their assessed needs and outlines the Government’s expectations for the delivery of services by providers. The Service Guarantees have been developed in consultation with industry.

Third Party IT Provider Deed Exposure Draft

The Third Party IT Provider Deed has been updated following industry consultation.

All of Industry Address – Quality Assurance Framework

This presentation provides information in relation to the Quality Assurance Framework being introduced in the Employment Services Deed 2015-2020.

All of Industry Address – Quality Assurance Framework video

Request for Applications for Inclusion Quality Assurance Framework Multi-use Auditor List

This presentation provides information in relation to the Request for Applications for Inclusion on the Quality Assurance Framework Multi-use Auditor List.

Request for Applications for Inclusion Quality Assurance Framework Multi-use Auditor List Questions and Answers video

Questions and answers for the Request for Applications for Inclusion (RAI)

Department of Employment Security Policy for External Services Providers

The Department’s Security Policy for External Services Providers can be found here: