GEERS claim assessment and claim decisions


How General Employee Entitlements and Redundancy Scheme (GEERS) claims are assessed and claim decisions.

GEERS claim assessment

After receiving your claim form, the department will contact the insolvency practitioner who is managing the affairs of your former employer. The insolvency practitioner will be asked to verify your entitlements using your former employer’s records.

In some circumstances the insolvency practitioner will not be able to confirm your outstanding entitlements due to the poor state of company records. If this happens we will ask you to provided supporting documentation that substantiates the unpaid employee entitlements you are claiming.

The GEERS Operational Arrangements set out the eligibility requirements for GEERS, the department will use the GEERS Operational Arrangements to assess your claim.

The GEERS Claim Assessment Fact Sheet has more information about how claims are assessed.

The GEERS Supporting Documents Fact Sheet includes what types of supporting documents you may be asked to provide.

You will be notified in writing of the outcome of your claim.

Reviewing decisions

If you are dissatisfied with the outcome of your GEERS claim, you can request a review of the decision.

If after review, you remain dissatisfied with the decision, you can request an appeal.

All review and appeal requests must be submitted in writing within 28 days of the date of our decision letter.

You only have one right of review and one right of appeal. We therefore strongly encourage you to provide as much documentation and information as you can to support your claim.

More information about how to request a review or appeal, is provided in the Seeking a Review or Appeal Fact Sheet.