Study of Employer Recruitment Needs (SERN)


The Australian Government Department of Employment is inviting selected employers from across the country to participate in a Study of Employer Recruitment Needs. We have engaged The Social Research Centre (SRC), an independent research company, to conduct this study on behalf of the Department. SRC will be contacting employers to ask about recent recruitment experiences and the extent to which job applicants are meeting their needs.

The study will be open from Wednesday 2 March to Tuesday 29 March, 2016. A representative of the SRC will contact selected employers during this period.

What is the study about?

The Department is committed to ensuring that jobactive employment service providers work with employers of all sizes to help job seekers into real, lasting jobs. To do this, the Department regularly conducts research with employers, job seekers and other stakeholders in an effort to better understand their experiences.

In this Study of Employer Recruitment Needs (SERN), employers will be asked about their recent experiences with recruitment, including whether they have used, or have tried to use, a government funded local employment agency.

Why should employers participate in the survey?

The findings from SERN will help the Department to understand whether people applying for jobs have the right mix of generic and technical skills, and in what ways we can ensure that more job applicants meet the needs of businesses in the future.

How long will the survey take to complete?

The study involves a survey which will take approximately five minutes to complete.

The Social Research Centre has sent an invitation letter or email to those employers selected to participate. Some employers have been given the option to complete the survey online, and, unless they complete the survey online, or opt-out of the research, will receive a follow-up phone call. All other respondents will receive a phone call and complete the survey this way, unless they opt-out beforehand.

Is the survey compulsory?

While we appreciate each and every response, we understand that it can be difficult to find the time. The survey is entirely voluntary, and if you don’t wish to participate you can let the Social Research Centre know by phoning 1800 023 040 (a free call except from a mobile phone) or emailing and quoting “project number 1609”.

How do we ensure your privacy is protected?

This research is carried out in compliance with the Privacy Act and the Australian Privacy Principles, and the information provided will only be used for research purposes. No other agency or department will have access to the responses provided. Individuals who participate in the research will not be identified in reporting. The Department and the Social Research Centre are bound by the Privacy Act 1988. The Social Research Centre’s Privacy Policy is available via

This survey has been approved by the Australian Bureau of Statistics’ Statistical Clearing House (approval number 02483--01)

What you can do if you would like further information about the study?

If you would like more information you can call the Social Research Centre on 1800 023 040 with any questions you may have about the study, or visit the Social Research Centre’s website.